The Team :
The Client Operations team is the primary touchpoint for our clients and is the face of the company. Going above and beyond in our service offering is where this team adds value.
The Commercial Operations team is a powerful synergy of diverse skills, talents and cultures spread across multiple locations.
We are customer-focused and result-oriented providing exposure to a wide array of products, platforms and processes globally.
We nurture open and transparent communication, and a great work-life balance, with a positive work culture where team members are recognized for their work.
We meet challenges head-on and work at the solution as one team. We work hard and play harder we participate in cultural and sports events within as well as outside of the company, and also contribute back to the society through the company’s corporate social responsibility efforts.
What's in it for you?
As an Application Associate in Client Operations, you will learn, explore, educate and support financial information for customer of capital and commodity market, where you will hold investigative conversations with clients to drive product usage and revenue.
You will leverage your financial market knowledge, your strong customer service skills and exceptional troubleshooting abilities to help the clients with their requests, while showcasing your vast knowledge of our tools, our data and the industries we cover.
Many of the Fortune 500 companies in the world will be asking your help to find solutions to their challenges. You will also be the Client’s advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc.
You will also play a major role in executing and improving BAU proactive processes to prevent issues and improve delivery quality to the clients.
In the process you will suggest improvements to the product as well as perform Agile based User-Acceptance-Testing to curb issues even before they hit our clients.
Principle Responsibilities :
What are we looking for?
About S&P Global Market Intelligence
We deliver exceptional solutions, for exceptional results.
Every day at S&P Global Market Intelligence we collect, scrub, interpret, and analyze vast volumes of content, turning it into actionable intelligence on the global financial markets and the companies and industries that comprise those markets.
We deliver the data and insight you need to make informed, smarter business decisions and investment decisions that are critical to your future.