Consultant, Field Service Engineer
Ciena
Manila
1d ago

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day.

This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies.

Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!

What will you do at Ciena?

  • Reports to Field Service Engineering Manager and takes ownership technically for the delivery of Projects and support of services on customer networks.
  • Assumes a Field Support Engineer role on Ciena Services Projects.
  • Provide field-level evaluation of Network Design and Engineering Documentation to ensure accuracy and coherency.
  • Perform the Turn-Up, Testing, and Troubleshooting of various Ciena products in both Greenfield and In-Service environments.
  • Perform and develop EMOP’s for complex migration re-configuration tasks.
  • Able to take a field technical lead role on projects working directly with Project Managers and the account team.
  • Develop the Testing & Commissioning skills and competencies of internal Ciena Field Staff and Service Partners.
  • Responsibilities :

  • Ensures the Customer’s network is operating in a stable state as designed during Maintenance Window activities.
  • Provides on-site Technical assistance during complex Greenfield deployments of Ciena equipment to ensure that the network has been tested as per the Network Design Specification and is operating correctly prior to Customer hand-off.
  • Assists with the execution of MOPs for both new Deployments and In-Service Upgrades.
  • Uses knowledge and practical experience of Managed DWDM Optical Networks to troubleshoot and solve technical problems encountered during the deployment of both new networks and upgrades to existing networks.
  • Reviews and implements Field Service Bulletins (FSB) and Internal Service Bulletins (ISB).
  • Actively search for update their knowledge in new products and also provide Feedback to the NPI group on product issues that require attention.
  • Supports deployment escalations to resolution.
  • Interfaces and recommends deployment related process improvements to the Services Operations Manager.
  • General Activities :

  • Experience of managing and troubleshooting complex DWDM Optical Networks and resolving technical problems encountered during the deployment of green field networks and upgrades in existing networks.
  • Experience of DWDM / CWDM Channel Addition, Node Insertions, Traffic Migrations, and HW / SW Upgrades.
  • Hands on experience on testing tools like OSA, SDH Analyzer, Ethernet tester.
  • Experience of creating and executing of complex MOPs for green field network and In-Service upgrades.
  • Ability to understand and create network design documents.
  • Ability to handle continuous international / domestic travel and accept unusual working hours.
  • Ability to handle stressful situations during maintenance window activities.
  • Capable of analyzing multidimensional problems.
  • Ability to make decisions independently at site and execute those decisions in a timely manner.
  • Self-Motivated and Customer Focused.
  • Excellent customer interaction skills.
  • Strong Leadership abilities.
  • Ability to work a flexible schedule
  • Strong Written and Verbal communications skills.
  • Ability to work in a collaborative environment.
  • Collaboration with stakeholders

  • Provides and supports the delivery of Project Status Reports to Account teams.
  • Provide tactical consultation and strategic guidance to Project Management for network turn-up and planning.
  • Escalates technical issues into Regional Technical Support, accurately defines the problem and participates in troubleshooting to ensure it is resolved to the satisfaction of customer.
  • Areas of impact

  • Deployment of Ciena Equipment on Customer’s In-Service networks without impacting the services provided to the end user.
  • This includes, but is not limited to, Channel Adds, Node Insertions, Traffic Migrations, and HW / SW Upgrades.

  • Willing to travel at International locations for project deployment
  • Experience

  • B.E. Electrical Engineering, Optical Engineering, Computer Science or a related field of discipline.
  • 8-15 Years of directly related Optical / Ethernet experience.
  • Five years experience with the Turn-up and Test of Fiber Optic Transport and or Switching equipment PC Proficiency - Ability to use a personal Computer and various software applications (MS Office, Basic Web Skills)
  • Being You Ciena

    As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally.

    Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law.

    We do not tolerate any form of discrimination.Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

    We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes.

    We request candidates to be cautious of misleading communications and not pay any fee / deposit to individuals / agencies / employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.

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