Job Description :
Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds
Assist clients in understanding, extracting and correct usage of Thomson Reuters and third party data from a centralized SQL or Oracle database for their back-testing models
Troubleshoot, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution
Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs
Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client’s workflow
Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business
Bachelor of Arts / Bachelor of Science from a top university in Engineering / Computer Science, Finance, or Mathematics
Knowledge of, and experience with, analytical tools and databases
Demonstrate knowledge of databases and Microsoft SQL coding experience
Experience with equity market and data content with good understanding of general financial markets
Experience in quantitative analytics / equity research / equity or credit risk or financial modeling
Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R
Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing
Ability to give effective presentations and provide ad hoc answers
Curious mindset with excellent problem solving skills
Ability to travel (
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.
With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.
At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.