Principal AR Specialist
Capital One
Muntinlupa, Philippines
3d ago

Responsibilities :

1. End to end case management. Handling end to end case management for all type of admin cases.

  • 2. Performance analysis and reporting. Ensures individual productivity targets are achieved by reviewing daily, weekly, and monthly performance, as well as identifying interventions needed;
  • Provides monthly team performance target to Manager, Senior Management team and other lines of business for critical business and site decisions;
  • Ensures accuracy in team reporting and reports discrepancies.

    3. Stakeholder management. Consults with : (a.) lines of business to ensure functional services are aligned with business requirements and corporate policies, (b) US counterparts to ensure outcomes and implementations are aligned with intended plans and design, and (c) third-

    party entities such vendors, government, etc., if applicable

  • 4. Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable corporate and legal laws and regulations;
  • Regularly communicates organizational and process updates to direct reports

    5. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

    6. Other job-related duties that may be assigned from time to time

    Qualifications :

  • College graduate preferably in Psychology, Business Administration or other related course
  • 10 years’ working experience in related discipline
  • Knowledge in Philippine labor laws and regulations
  • Strong end to end case management experience
  • Strong project management and process improvement experience
  • Strong presentation skills
  • Excellent oral and written communication skills
  • Strong analytical skills
  • Customer focus
  • Willing to work in a Night Shift schedule
  • Willing to work in Alabang
  • No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity / assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

    Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-

  • A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act;
  • Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-

    800-304-9102 or via email at RecruitingAccommodation All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One’s recruiting process, please send an email to Careers

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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