Receive and file incoming customer service request tickets that come in through email / SMS / calls.Resolve the customer issue and successfully close the CS tickets.
t have a guideline for a Technical Support Manager. Document customer issues that we don't have a guideline for it, discuss and resolve it with the responsible teams and get back to the customer once it is resolved.
When encountering situations that are not covered in the knowledge base, escalate it to the managers to prepare the right content.
Make sure the customer support tickets are properly tagged so the CS bottlenecks can be identified.Call customers whose computers are offline and bring them back online.
Assist in customer roll-outs by configuring Curogram settings Digitize medical forms via our tools.Excellent verbal and written EnglishAt least 3 years of Technical Support experience At least 3 years of Customer Service experienceAbility to work during US hours 6 AM PST to 6 PM PST Organized and disciplined - consistency in attendance