Bachelor's Degree Graduate
at least three years related customer contact center experience and two years of Analytics Management experience.
Experience as a Real Time Analyst for at least 6 months to 1 years or Customer Service Representative for more than 2 years
SOLID knowledge of Avaya and other telephony tool (Phone and Reporting)
Knowledgeable with Avaya CMS, or similar tool / system.
Knowledgeable with IEX NICE, or similar tool / system.
Knowledgeable with other call monitoring systems such as, but not limited to Cisco, I3
Knowledgeable with other eWFM tools such as, but not limited to, Verint, Aspects etc.
Above average communication skills (verbal, written, and listening).
Job Summary :
The position is responsible for managing service level situations by providing Basic to intermediate
reliable, timely and accurate information concerning customer contact flow, impacts and work-states. It
also requires to monitor and publish Key Performance Indicators (KPIs) trends.
Job Types : Full-time, Permanent
Salary : Php30,000.00 - Php37,000.00 per month
Location : Quezon City