Voice and Accent Trainer
transcosmos
Taguig, Metro Manila, PH
3d ago

POSITION OVERVIEW

The Voice and Accent Neutralization Trainer is responsible for performing training needs assessments, delivering accent neutralization and communication skills training, creating learning materials, providing and / or contributing to learning design, and managing all phases of training interventions, including learning evaluations and ongoing coaching.

Key Tasks and Responsibilities :

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following :

  • Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills.
  • Speak and write using accurate grammar, good enunciation, and clarity of thoughts in training, coaching, and / or other business situations.
  • Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.
  • Establish and maintain favorable relationships with stakeholders, learners, and management.
  • Manage projects to achieve business objectives in a timely and accurate manner.
  • Use solid analytical and decision-making skills to assess account performance gaps and learner needs.
  • Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees
  • Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs.
  • Provide the necessary documentation and reporting for all classes facilitated
  • Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and / or lesson planning.
  • Create relevant and valid assessments to effectively measure performance
  • Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods.
  • Stimulate and sustain learner motivation and engagement in training and coaching.
  • Provide clarification and effective feedback to learners & supervisors as needed.
  • Evaluate and report on instructional and coaching effectiveness using a variety of measurement and reporting tools.
  • Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel), or similar applications in G Suite.
  • Display strong reading comprehension, attention to detail, and typing skills (Keyboarding Skill 30 WPM, Accuracy of 90%).
  • Comply with established ethical, moral, and professional policies established in the organization.
  • Communicate with the immediate manager any process or skill gaps and developmental opportunities of individuals and / or teams in the account.
  • Participate in QA Calibration Sessions.
  • Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively
  • Complete all personal continuing education courses and aid in managing completion for the site
  • Conduct client-specific training, as needed.
  • Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction
  • Complete multiple training tasks with high attention to details
  • Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams
  • Show flexibility by being able to quickly adjust to frequent process and information changes
  • Demonstrate emotional intelligence by handling work under pressure effectively
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