The candidate is responsible for providing exceptional, professional support to the customers with a strong focus on customer service.
They should be able to clearly identify and distinguish a bug versus a product limitation and also articulate and propose an acceptable workaround solution whenever possible.
Monitor and provide updates to tickets within the defined SLA. Candidate must possess at least a Bachelor's / College Degree in Business Studies / Administration / Management, Human Resource Management or equivalent.
At least 3 Year(s) of working experience in the related field is required for this position. Required Skill(s) : Excellent written and verbal communication skills with focus on the details, Knowledge of Human Resources functional aspects Personnel Administration and Payroll knowledge, Proficiency in Google Apps, Success Factors, SAP, Jira Help Desk, Confluence and Zendesk knowledge is a plus Preferably Supervisor / 5 Yrs & Up Experienced Employee specialized in Customer Service or equivalent.