Operational Excellence
Manila, Philippines
2d ago

Job Description

  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
  • Build and deliver Operational / Delivery Excellence training and coach on business excellence principles
  • Assist organization in the creation, monitoring, measurement and analysis of standardized processes
  • Support the development and implementation of a formal management review of Key Performance / Operating results, and train and coach all functional areas on measurement principles
  • Provide support / input to weekly and / or monthly Key Performance Indicator (KPI) reports and review meetings
  • Facilitate and / or participate in cross functional Process Improvement Initiatives and root cause analysis
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause / lessons learned from actual delivery experiences, etc.
  • Communicate to key management stakeholders on salient quality issues and business opportunities
  • May lead or manage more junior staff on operational / delivery excellence team READ MORE OF THE JOB DESCRIPTION


  • Bachelor's Degree holder
  • Six Sigma Black Belt trained or Green Belt certified
  • Must have an experience in Process Improvement
  • Led VSM (Value Stream Mapping) initiatives
  • Handled multiple Lean Six Sigma Projects
  • With experiences in handling and leading automation projects using RPA tools (Automation Anywhere, PEGA, mini bots etc).
  • Must have 5-7 years of Client & Project Management experience
  • Must have experience and advanced skills in the following : oCost AccountingoMetrics Definition and ManagementoOperational ExcellenceoOperations ManagementoProgram and Project ManagementoQPI Processes and ToolsoRisk ManagementoService Management Framework Design and Implementation
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form