Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational / Delivery Excellence training and coach on business excellence principles
Assist organization in the creation, monitoring, measurement and analysis of standardized processes
Support the development and implementation of a formal management review of Key Performance / Operating results, and train and coach all functional areas on measurement principles
Provide support / input to weekly and / or monthly Key Performance Indicator (KPI) reports and review meetings
Facilitate and / or participate in cross functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause / lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities
May lead or manage more junior staff on operational / delivery excellence team READ MORE OF THE JOB DESCRIPTION
Bachelor's Degree holder
Six Sigma Black Belt trained or Green Belt certified
Must have an experience in Process Improvement
Led VSM (Value Stream Mapping) initiatives
Handled multiple Lean Six Sigma Projects
With experiences in handling and leading automation projects using RPA tools (Automation Anywhere, PEGA, mini bots etc).
Must have 5-7 years of Client & Project Management experience
Must have experience and advanced skills in the following : oCost AccountingoMetrics Definition and ManagementoOperational ExcellenceoOperations ManagementoProgram and Project ManagementoQPI Processes and ToolsoRisk ManagementoService Management Framework Design and Implementation
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.