Primary Purpose :
This position’s primary purpose is to provision high capacity circuits in the range of DS1 to OC12 for customer use and inContact network infrastructure as well as provisioning SIP and IPSec connectivity.
Financial Responsibility :
Verifies and monitors orders sent to LEC’s and IXC are complete, accurate and within agreed time.
Ensures that services are provisioned or disconnected and associated charges are accurately reflected on the customer account according to contract.
Ensures that modifications made to the customer master account are accurate and according to company and departmental policies and procedures.
Major Functions / Responsibility :
and other high capacity digital services.
This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Required Education, Experience, and Specific Job Related Skills
Experience Preferred :
Data and dedicated internet and voice service, TCP / IP and LAN
Hands on circuit provisioning and testing.
ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.