CBNA GCG Branch and Salary Loans Head
Citigroup Inc
Manila, Philippines
7d ago


Oversees the daily sales management and implementation of strategies of both sales channels (Branch Loans, Direct Sales and Salary Loans)

  • Recommends and executes tactical strategies to ensure consistent performance across teams
  • Maximizes and coordinates sales opportunities with crossfunctional teams and analyses performance shortfall vs. defined KPIs / SOPs of the Team
  • Implements action plan to address shortfall and / or achieve stretch goals
  • Proactively creates coaching and motivational activities across the team; conducts regular huddles and performance review
  • Effectively communicates key strategies to deliver targets and other team deliverables
  • Creates and strengthens partnerships to drive KRIs and SOPs of all channels

  • Expand network of SL accredited companies from Top 2K companies and leverage on ICG relationships for new acquisition.
  • Monitors and implements sales activities to penetrate existing SL accredited companies
  • Coordinates with respective Branch Partners for loans client referrals
  • Maximizes opportunities with branch walkin clients via effective lobby management and deployment
  • Closely works with CPP partners for relevant marketing programs, sales strategies and / or process enhancement
  • Coordinates with Sales Engagement Team for periodic sales tactical, values formation and sales culture enhancement
  • Ensures adherence to Compliance and Control of all Leaders and Team members

  • Communicates Compliance and Control Policies across teams
  • Timely and full compliance on any audit related reviews and requirements
  • Prompt resolution of Fraud Management or Business Control related issues
  • Schedules Team Sweep regularly to safeguard customer information
  • Takes proactive steps to protect the franchise against fraud and or inappropriate sales practices
  • Initiates and coordinates Employee and Team engagement activities

  • Leads weekly team meeting and updates with CPP partners
  • Conducts weekly and regular visit across team locations
  • Spearheads team huddles and general assemblies for monthly sales recognition and channel announcement / reminders
  • Ensures effective communication and resolution of VOE concerns
  • Qualifications

    Knowledge / Experience / Technical Skills :

  • Bachelor’s degree and at least 5 years of direct management responsibilities over a team of sales staff
  • Comprehensive knowledge of policies and procedures to ensure the maintenance of operational controls that exceed audit standards
  • Personal Skills :

  • Superior sales management skills
  • Strong people management skills, coaching skills, and problem solving skills
  • Strong team building, interpersonal, and communication (written and verbal) skills
  • Primary Location

    APAC-PHL-National Capital-Manila


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