FROSCH Philippines has several opportunities for a Sabre Travel Consultant to make a direct impact on the success of our company.
You will work in a multi-cultural collaborative environment where problem solvers and pro-active thinkers are valued. Break free of the call center environment and provide a truly unique customer service experience.
DELIVER THE UNEXPECTED
We will strive to always over-deliver on all promises and have a can-do’ attitude.
We will always find a way to make our clients, colleagues, and partners feel special.
We will go above and beyond, working hard to always be better than our best.
Job Details :
Be a true Travel Consultant and uphold the WOW factor in client customer service
Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
Complete travel reservations from their initial request to completion
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Remain current on value we provide to each customer
Adapt and change as requirements of the business change
Be responsive to client’s needs and issue resolution with excellent communication and follow up
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Interact with VIP administrators and / or clients to solicit travel preferences and initial profile information
Embody FROSCH core values : Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
Requirements / Qualifications :
Experience arranging international travel for multiple corporate clients
Capability to setup PNR’s, ticketing and exchange tickets is preferred
Proficient with Microsoft Office, specifically Outlook and Word
Strong attention to detail
Ability to work well under pressure
Strong sense of urgency as well as flexibility to change as needed
Familiarity with visa and passport requirements to provide effective advice
Provide Best in Class Customer Service that exceeds our client’s expectations
Able to work well on a team to ensure worldwide coverage for clients