Sabre Travel Consultant   
Frosch International Travel
Philippines
35d ago

FROSCH Philippines has several opportunities for a Sabre Travel Consultant to make a direct impact on the success of our company.

You will work in a multi-cultural collaborative environment where problem solvers and pro-active thinkers are valued. Break free of the call center environment and provide a truly unique customer service experience.

DELIVER THE UNEXPECTED

We will strive to always over-deliver on all promises and have a can-do’ attitude.

We will always find a way to make our clients, colleagues, and partners feel special.

We will go above and beyond, working hard to always be better than our best.

Job Details :

  • Be a true Travel Consultant and uphold the WOW factor in client customer service
  • Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Complete travel reservations from their initial request to completion
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Interact with VIP administrators and / or clients to solicit travel preferences and initial profile information
  • Embody FROSCH core values : Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
  • Requirements / Qualifications :

  • Experience arranging international travel for multiple corporate clients
  • Capability to setup PNR’s, ticketing and exchange tickets is preferred
  • Proficient with Microsoft Office, specifically Outlook and Word
  • Strong attention to detail
  • Ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Familiarity with visa and passport requirements to provide effective advice
  • Provide Best in Class Customer Service that exceeds our client’s expectations
  • Able to work well on a team to ensure worldwide coverage for clients
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