At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great.
A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-
language capability to our internal customers and we are looking for an HR Services Team Manager to join our growing Shared Services Centre.
HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-
free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees.
Services include but not restricted to employee transactional processes, such as onboarding, central time keeping, data management, exits, compliance related activities etc.
About Amazon Centralized Timekeeping :
The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels.
Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via system / trouble ticketing from operators and HR across the network.
The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect.
The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.
Position Description :
We are recruiting for a Team Leader for Timekeeper Centralization. This position specializes in time and attendance management.
You will partner with cross-functional teams like Operations, HR, and Payroll to provide world-class customer service. You will get the opportunity to collaborate with the service management team to standardize processes that ensure payroll accuracy and attendance policy adhesion.
These transactions require due diligence, an eye on meeting policy and compliance requirements. Leveraging your skillset you will provide guidance, training and resolutions related to Time and Attendance.
You will be responsible for leading shifts by overseeing ticket volume, escalations, quality, and communicating end of shift reports to ensure the team meets service level commitments.
Understand impacts of changes in PeopleSoft system and how these will impact internal / external interfaces.
People Management :
planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
Customer Service :