Training Manager | Taguig
Ubiquity
BGC, Taguig, Philippines
4d ago

We’re hiring.

Ubiquity is looking for a Training Manager who will handle the training team in our BGC, Taguig and Eastwood sites. This person will help in achieving 100% of training goals, including but not limited to Leadership Development training, manage day-to-day operations and deliverables, and improve the key success metrics associated with training goals.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals every person, in every role, for our company and our clients.

Think you have what it takes? Join us!

Duties and Responsibilities :

  • Training Managers manage the operational and fiscal activities of the Learning and Development department.
  • Develop and lead the team
  • Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Development department
  • Oversee all aspects of the delivery of training
  • Work daily to improve processes and performance that enhance bottom line results
  • Work closely with business partners and clients to resolve all training related issues
  • Improve efficiency and accuracy of training process; create and implement process
  • improvements
  • Manage the staff in accordance with company policies, procedures, and client metrics
  • Accountable for training department attrition, including trainers, agents, and overall
  • project attrition
  • Responsible for team engagement, leadership, performance management, coaching and
  • talent development
  • Adhere to the Company’s key performance objectives, indicators, metrics, and ratios
  • ensuring maximum team performance
  • Create and maintain a positive work environment
  • Qualifications :

  • At least 3 to 5 years BPO Training experience
  • 1 to 2 years Managerial experience in Training for a BPO Company
  • Excellent Communication Skills
  • Strong coaching and people management skills
  • Data analytical skills
  • Willing to work on any shift schedule especially graveyard
  • Willing to work in BGC, Taguig and / or Eastwood
  • The Perks.

  • Life Insurance Benefits
  • Learning and Development Opportunities
  • Retirement Benefits
  • What we do.

    Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.

    Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

    We want you.

    We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

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