Location : Based in Manila, Philippines
Salary : Competitive Salary
Closing Date : Friday 30 August 2019
The Report Analyst’s main objective is to architect effective, accurate and efficient solutions that serve the global Customer Service team (and others) with essential and value-
adding information, data and reports.
The role requires collaboration with various requestors to streamline, and where possible automate reporting processes, and provide insight and recommendation to aid data-
driven decision making and the identification of opportunities to improve. Knowledge of Power BI and advanced Excel skills, and / or other recognised management intelligence tools, is essential.
Design and architect effective and efficient reporting solutions, primarily in Power BI, that fulfil business operational reporting requirements
Help define and build visual representations (charts) that provide intuitive indication of operational performance over time and identify opportunities to improve performance or recognise success.
Provide daily / weekly / monthly operations performance metrics in a timely manner with data integrity and accuracy.
Undertake acute analysis to extract insight into trends or significant signals, make recommendations and generally help make sense of the data.
Create and allot time to do ad-hoc reports in support of the needs of the Operation requirements.
Perform analysis to validate reporting processes and organize and maintain data in all applications including Business Object, SAP ECC, Power BI and Excel.
Knowledge and Experience
Knowledge in data analysis with advance Excel Skills and Power BI is a must
Strong fundamental knowledge in MS Office, Coding and Automations (including Calculations, Formulas, Pivot Tables, Graphs and Macros).
Basic knowledge in MS access is an advantage
Background on SAP and Business Objects is advantageous
Ability to gather and evaluate information from multiple sources
Liaise with internal stakeholders, gather reporting requirements and build intuitive visual representations (charts) to display data
Good attention to detail and excellent data analysis skills
Strong command of English, both spoken and written
Excellent communication skills, both written and oral
Strong interpersonal and collaborative skills
Ability to communicate confidently and effectively with colleagues from different levels, functional areas and locations
Ability to prioritise and manage your own work in order to meet deadlines
Facilitates and actively participate in effective team interactions
Ability to work flexibly and to adapt to shifting priorities