Fiserv is a global software vendor who provide technology solutions to financial services clients throughout Australia and the world.
Fiserv have approximately 23,000 employees worldwide and yearly revenues of $5.5 billion. Locally, we are renowned for innovation and delivering large, complex solutions to banking clients in Australia, New Zealand and the South Pacific.
Reports to : Directly reports to MS Manager / Head of Delivery
Work with : Sales Product Leads, Country Manager, Managed Service Manager, Business Analysts, Architects, Technical Leads, Developers and other project team members
Roles and Responsibilities
Build strong, long-term client relationships and maintain frequent contact
Set strategies for your assigned client, considering their specific requirements
Suggest, design and implement projects to increase client ROI
Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Fiserv solutions according to client needs
Responsible for keeping client satisfied and delivering exceptional client service on a day-to-day basis
Provide proactive customer service, by working closely across teams to ensure client issues and needs are communicated and resolved effectively
Develops and grows the size of the Managed Services Team by working together with the client on opportunities to supplement client resources
Generate new business opportunities that Fiserv can assess and grow the coverage of the Managed Services Team
Identifies, tracks, monitors, and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects.
Identifies one or more solutions and facilitates amicable solutions with the internal teams and client / s
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Ensure assigned initiatives have required governance structures and professional services best practices are established, maintained and followed.
Presents complex issues clearly, credibly and effectively by using a communication style appropriate to the situation and audience.
Instills commitment by promoting open dialogue
Effectively responds and determines appropriate approaches in light of changing or ambiguous situations
Effectively escalates, providing guidance on decisions and course of action required across organization boundaries
Ensure timely and quality delivery of Fiserv’s deliverables.
Work closely with Management group to achieve financial and business objectives of this implementation project.
Fuel a passion within the team for designing and building innovative solutions that will improve the lives of millions, and will enable achievement of business goals for Fiserv ASPAC
Help sales grow the Managed Services business
Experience and Essential Knowledge / Skills
Proven work experience as Key account manager, or in client services or sales support
Solid sales experience in B2B environment
Excellent communication and interpersonal skills with an aptitude for building strong client relationships
Strong negotiation skills with a problem-solving attitude
Experience with International Core Banking and / or Channels solutions would be preferred
Exceptional ability to balance strategic, tactical, and operational thinking and execution in a dynamically evolving business environment
Strong focus on collaboration with diverse stakeholders, exercising influence and assertiveness to drive desired outcomes
Passionate client advocate with ability to identify and fulfill client needs
Skills in project management
Entrepreneurial mindset and experience coupled with high degree of comfort with ambiguity
Strong desire to make a mark with highly experienced team of professionals world wide.
What we Offer :
Opportunity to work on products with millions of end users
Culture of innovation
The true Fiserv experience of Strategic Framework, Leadership and Culture