So what does a Learning Experience Leader really do? Think of yourself as the someone who will create and maintain a positive and professional learning environment , while working through challenges, owning solutions, and embodying the values and culture pillars that define the core of our company, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
Now we need your full concentration because it’s time to imagine what it’s like being a Learning Experience Leader.
Imagine yourself going to work with one thing on your mind : that you will be designing and expanding training and development programs.
As you tackle your new tasks for the day, you know that it comes down to one thing : that you will ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives, while sustaining the learning experience of the employees.
As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity and character.
You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement.
You will also need to deliver preparatory training that is sufficiently technical, covering the basic skill requirements as identified by enterprise needs.
You will also need to be able to deliver projects and motivate trainees through effective training. Think of yourself as a manager in terms of design, delivery, and you want to always continuously improve the training programs and the other learning opportunities across the organization.
You will also amend and revise programs as necessary, in order to adapt to the changes occuring in the work environment with the intent of helping employees succeed and always deliver excellence.
You will also act as the content expert and maintain relevant training documents and training materials for training conducted.
You’re also a developer because you need to create effective induction programs. You will also need to monitor and review the progress of the trainees through questionnaires and discuss with the managers.
You have to ensure that statutory training requirements are met and you must have an understanding of E-learning techniques, and where relevant, being involved in the creation and / or delivery of e- learning packages.
You will also be researching new technologies and methodologies in workplace learning and presenting this research for the benefit of the larger team and most importantly for the benefit of the frontline.
You will also be a cop in a way that you’ll ensure that all trainees adhere to the company’s Code of Conduct.
So, do you have what it takes to become a Learning Experience Leader?
Creating a Culture of Awareness and Prevention :
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content.
Examples of these types of material may include but are not limited to :
When working in a campaign managing Content Moderation, it is important for you to know the potential risks related to this type of work.
While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable.
Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.
Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them.
In addition, our programs empower employees to find and use their voices in a healthy and productive way.
So, what is it we’re looking for? Well, since this is a Learning Experience Leader post, we’d need someone who already has the experience to even call themselves one.
So if you have at least 2 - 3 years of working experience in the related field (training or teaching experience) then you’re qualified! Are you someone who is proficient in the use of Microsoft and Google applications?
Are you someone who can analyze data and performance and share the story around it? Are you confident to share ideas and recommendations and also have candid conversations with internal and external stakeholders?
Can you communicate well, both orally and in writing? Do you possess presentation and class facilitation skills? Are you someone who can work with different levels of decision makers and make your voice heard while also staying grounded and willing to learn through mistakes and bounce back fast?
If yes, then you’re what we need!
We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills.
We need someone who is able to work a flexible schedule including weekends, holidays and longer hours. So we also need someone with high energy, enthusiastic, motivational training style.
We also need someone who has strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills.
About TaskUs :
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies.
Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively.
Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.