Ensure that all client customer phone calls and e-mails requesting assistance or information are immediately answered, that problems are documented and referred to the appropriate individuals by incident ticket and that individuals designated take prompt action.
Respond to internal or external client inquiries or support calls and assist them in resolving any issues.
Responsible for activating new processes and identifying process improvements for the Master Data Maintenance Process especially for Price Master.
Prepare and load template using Customer and Material Mass Maintenance in SAP
Should have understanding of Business scenarios and converting it to MDM Business logic
Responsible for day to day data maintenance requests. Execution should be within set SLAs.
Data Objects Price, Customer, Material
Create Change Extend Block Unblock
Mass Maintenance of Data
Checking of Data Accuracy and Completeness
Analyze and validate data maintenance requests prior to be able to maintain data quality and integrity 100percent of the time
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