You’re the genie that fulfils our customer’s needs. As a Team Leader, you’ll represent the account and interact with clients through meetings, phone calls, and other ways of correspondences.
You oversee and manage the team, ensuring that we exceed client’s expectations / requirements at the same time develop our agents to be the best in their role.
A SNAPSHOT OF YOUR ROLE
Confidence in adapting to the changing skills in a fast paced Sales environment Will take overflow calls when required Will be required to track team sales Has solid experience in the Customer Service field specifically in the BPO industry Ability to learn quickly and retain appropriate levels of knowledge Ability to challenge the status quo and clearly voice solutions to issues Excellent time management skills Well-
developed verbal and written communication skills Sound problem-solving and decision making skills Creativity, high energy and a drive to succeed Minimum 3 years leadership experience in the BPO industry Flexibility to shifting schedules