Salesforce Administrator
Capgemini
Pateros, Philippines
1d ago
source : ictjob.ph

The Salesforce Administrator is responsible for supporting multiple applications in both Sales Cloud and Service Cloud.

Responsibilities :

  • Perform L2 Production Support tasks
  • Investigate issues raised by users and offer resolution for such
  • Complete user requests that may entail configuration changes and addressing user-knowledge gaps
  • Hold triages with Developers and BA to understand an issue or solution proposal
  • Create and maintain white papers on SOPs and other knowledge relevant to the job
  • Suggest innovations such as creating tools and proposing improvements to processes
  • Candidate must be able to work on a shift-rotation basis.
  • Must be able to work with little to no supervision.
  • Technical Skills : Mandatory

    Mandatory

  • 1-2 years experience performing Salesforce.com Sales Cloud and Service Cloud configuration
  • Knowledge of basic Salesforce concepts (e.g. Objects, security, sharing, relationships, record types, validation and workflow rules, triggers, batch jobs, etc)
  • Able to comprehend high-level requirements from business users and translate it into detailed technical specifications
  • Preferred

  • Salesforce.com Administrator Certification
  • Salesforce.com Platform App Builder Certification
  • Has experience in Salesforce integration, DocuSign, and CPQ.
  • Has experience with coding in Apex, Visualforce, and Lightning
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