Global Service Desk Administrator
Manila, Philippines
1d ago


Processes HR transactions in Fusion and other HR technologies, as requested

Resolves HR process and policy questions and colleague issues through multiple communication channels

Leverages knowledge management solutions to complete inquiries and transactions

Works to meet expected service levels and business performance goals

Escalates client service issues to appropriate party as appropriate

Documents all cases in case management system

Ensures consistent application of HR policies and state, federal, and / or country laws and practices

Provides input to the Pearson HR Delivery Center knowledgebase and contributes ideas to improve processes or performance

Demonstrate empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with

Supports change programs and initiatives. Develops understanding of HR operations

Participates in scheduled and ad hoc training to improve HR and business acumen

Supports colleague engagement and cultural programs and initiatives

Performs special projects and related duties, as assigned

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