Processes HR transactions in Fusion and other HR technologies, as requested
Resolves HR process and policy questions and colleague issues through multiple communication channels
Leverages knowledge management solutions to complete inquiries and transactions
Works to meet expected service levels and business performance goals
Escalates client service issues to appropriate party as appropriate
Documents all cases in case management system
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Provides input to the Pearson HR Delivery Center knowledgebase and contributes ideas to improve processes or performance
Demonstrate empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
Supports change programs and initiatives. Develops understanding of HR operations
Participates in scheduled and ad hoc training to improve HR and business acumen
Supports colleague engagement and cultural programs and initiatives
Performs special projects and related duties, as assigned
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