Billing and Collections, Officer (Manila)
One Contact Center
Ortigas Center, Pasig City., Manila, Philippines
14d ago

Essential Functions and Responsibilities

  • Secures proper documentation and verifies billing information prior to processing transactions / charging
  • Negotiates repayment plans with debtors and helps them find solutions to make paying their overdue bills easier.
  • Makes sure that all transactions are billed timely and correctly
  • Coordinates with Sales on any discrepancies for charging
  • Makes adjustments to automatic recurring bills when needed
  • Contacts customers who missed payments and get other modes on how to get paid
  • Creates automatic recurring bills for customers who changed billing information
  • Advises accounting on payment application for MAS (accounting software) payment entry
  • Coordinates with the web team on lifting the suspension of services to customers who settled payment
  • Coordinates with project leaders on making sure that all customers with project concerns are attended to so payment arrangement is possible
  • Desired Skills and Experience

  • Excellent written and verbal communication skills
  • Excellent analytical and problem solving skills
  • Bachelors / College Degree. Preferably degree in finance, accounting or business related field of study
  • At least 3 years of responsible credit collections or similar experience, which would directly relate to the knowledge and abilities listed above
  • Applicants should be Filipino citizens or hold relevant residence status.
  • Positive attitude and the ability to maintain professionalism at all times when interacting with customers
  • Candidate who successfully handled technical accounts a plus
  • Proficient in Microsoft Office programs, most importantly Excel
  • Ability to work with different types of personalities and drive towards common solutions.
  • Preferably with 2-3 experience as a customer service representative (Business to Business account) advantage
  • Can start for work right away
  • If these all describe you, then apply online today!

    For further inquiries you may also contact us at 661-3899, send an SMS to (GLOBE) : 0917-346-2158 or (SMART) : 0908-943-5258

    Or visit us at :

    33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)

    Please bring 1 resume and valid ID for the building pass)

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