Loyalty/Retention Specialist - Taytay

Quantrics Enterprises, Inc.

Taytay, PH

2d ago

source : Bossjob

Agent Application Center - SAN MATEO

You will :

Provide outstanding customer service and support by resolving telephone inquiries from customers

Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information

Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us

Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements

Responsible for basic customer and team communication via e-mail, memos, voicemails, etc

Responsible for best-demonstrated practices for productivity enhancements

Other duties as assigned

Call Center Agent Perks

Competitive salary and benefits package

Performance Based incentives and contests

HMO coverage (medical & dental benefits)

Paid vacation and sick leaves

Education Assistance

Day 1 Life Insurance

Abundant Growth and Development Opportunities

Perks (subsidized meals)

Personal Empowerment, Career Development and Global Exposure

What we’re looking for :

Outstanding spoken English skills are a critical requirement of the role

Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once

Consistently demonstrates the ability to meet or exceed individual goals and objectives

Fresh graduates are welcome to apply!

General PC knowledge

Flexibility to work overtime based on the business need of the department

Candidate must possess at least a High School Diploma, any field Willing to work at Taytay, Rizal

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.