Product Support Engineer
Cloversense Technology Inc
National Capital Region, PH
6d ago
source : jobs4it

National Capital RegionDuties and responsibilitiesProvide technical support for end users Manage and monitor all installed systems and infrastructure Monitor performance and ensure system availability and reliability Manage and document system configurations Setting up user-

accounts, permissions and passwords (email, skype, active directory) Liaise with vendors and other IT personnel for problem resolution Provides first level of support in production environment (e.

g client website, back office etc) Acknowledge and accommodate incoming / newly created tickets Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Document standard procedure Accomplish all task or project given by his SuperiorsQualificationsBachelor’s Degree in Computer Engineering, Information Technology or equivalentRequired Language(s) : English both written and oralFast learnerBackground in web and internal infrastructure is a plusCan handle pressure and stressKnowledge in TCP / IPknowledge on how network devices worksknowledge in windows server specially in Active directoryResponsible in fixing systems and network faultKnowledge in scripting is a plusPC Installation and troubleshootingUnderstanding of network and system security principles and techniquesDemonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptsAt least has a 1-

year experience.Can work in a rotational shift 24 / 7The Product Support Engineer will be monitoring and maintaining the computer systems and networks within the company.

This position will be in-charge in supporting the product queries, challenges and problems of the organization.

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