Responsible for the supervision of data processing requirements of the client in accordance with the established policies and procedures.
Analyze potential problems and takes corrective action where called for, or seeks assistance from Data Processing Unit (DPU) Head and Support Units.
Ensure the correct execution of computer processes including batch running, backups, restore, file generations and printing of reports that support the day to day operations of the company.
This includes daily, cut-off, weekly, monthly, quarterly and annual processes. All activities are done within the prescribed benchmark and KRA
Coordinates the activities based on established schedules to meet deadlines for submission of required reports
Supervises the operation of various computer & equipment of the department in accordance with respective requirements of each equipment
Supervises the processing of applications in accordance with the specific requirements of each system.
Directs scheduling of Computer Operator personnel and operations of all production activities.
Efficient monitoring of Units overall output and productivity. Provide reports to immediate heads base on the approved metrics for management review.
Acts as OIC in the absence of the Computer Operator Head (applies to Computer Operator Officers)
Devises techniques for improving productivity of personnel and equipment resources
Refers error in data processing to systems programmers or application support personnel for corrective measures and escalate problems to IRT based on escalation procedure.
Ensures maintenance of environmental conditions required for effective Computer Operations.
Perform monitoring based on defined procedure e.g Fraud monitoring system, others.
Perform shift activities based on Computer Operator run guides
Perform housekeeping based on the defined scheduled
Perform other activities defined in Computer Operator manuals, run books, and run guides.
Bacherlor's Degree in IT, Computer Science, or related courses
Minimum of 3 years related experience as Computer Operator or related position.
Willing to report on shifting schedule
Working knowledge in AS400 or I-Series, AIX and UNIX system environment.
Keen attention to details and should be process oriented.