It’s all about tapping into sentiment and building an emotional connection that keeps customers fanatical aboutour clients’brands.
That’s where we come in we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX(CustomereXperience)improvements.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressivecompanies fromaround the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix is searching for a talentedCX Journey Consulting Specialisttoleada teamthrough transformation projects forlarge clientsand develop recommendations for improvement related to the project initiative.
This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders.
The Specialist will also possess the leadership aptitude and ability to oversee Associates and Specialists on consulting engagements.
You should be self-sufficient and self-motivated, but also a strong team player. You’llneed strong organizational, multitasking and planning skills as well as a high commitment to quality andoutstandinginternal and external customer service.
In this role, you will :
Skills you’ll need :
Confidently communicateideas to senior executivesas well asinternal and externalstakeholders
Desire to work on team deliverables where individual achievements are components of a larger effort
Display an exceptional abilityto take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Demonstrated ability to guide and manage customer transformation efforts
Strong problem-solving, analytical, and quantitative skills
Knowledge of statistical concepts and applications
Working knowledge of call centers and self-service channels preferred
Bachelor's degree in related field from a four-year college or university withfour tosixyears of consulting or analytics experience preferred
Advanced Microsoft Office skills
What’s in it for YOU :
An amazing, diverse, global organization full of intelligentpeople
Endless career opportunities and multiple paths for career development
The ability to TRULY impact an organization and its growth and brand perception
Transparency and visibility throughout a fast-paced, successful growth organization
Apply and see for yourself why Concentrix is incredibly exciting and 225,000+ people around the globe choose to call Concentrix home.