Specialist, CX Analytic Insights
Concentrix
Quezon City
4d ago

It’s all about tapping into sentiment and building an emotional connection that keeps customers fanatical aboutour clients’brands.

That’s where we come in we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX(CustomereXperience)improvements.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

We partner with ambitious, progressivecompanies fromaround the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix is searching for a talentedCX Journey Consulting Specialisttoleada teamthrough transformation projects forlarge clientsand develop recommendations for improvement related to the project initiative.

This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders.

The Specialist will also possess the leadership aptitude and ability to oversee Associates and Specialists on consulting engagements.

You should be self-sufficient and self-motivated, but also a strong team player. You’llneed strong organizational, multitasking and planning skills as well as a high commitment to quality andoutstandinginternal and external customer service.

In this role, you will :

  • Consult with clients on business operations and performance initiatives
  • Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment
  • Lead the project team to successfully complete all phases of a data analysis project, including but not limited to : Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions
  • Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process
  • Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives
  • Develop key components of client deliverables (includes : ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and / or oversee the work of Business Associates and Specialists
  • Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives
  • Skills you’ll need :

    Confidently communicateideas to senior executivesas well asinternal and externalstakeholders

    Desire to work on team deliverables where individual achievements are components of a larger effort

    Display an exceptional abilityto take initiative and ownership with focus on continuous improvement

    Excellent attention to detail

    Demonstrated ability to guide and manage customer transformation efforts

    Strong problem-solving, analytical, and quantitative skills

    Knowledge of statistical concepts and applications

    Working knowledge of call centers and self-service channels preferred

    Bachelor's degree in related field from a four-year college or university withfour tosixyears of consulting or analytics experience preferred

    Advanced Microsoft Office skills

    What’s in it for YOU :

    An amazing, diverse, global organization full of intelligentpeople

    Endless career opportunities and multiple paths for career development

    The ability to TRULY impact an organization and its growth and brand perception

    Transparency and visibility throughout a fast-paced, successful growth organization

    And more!

    Apply and see for yourself why Concentrix is incredibly exciting and 225,000+ people around the globe choose to call Concentrix home.

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