Roles and Responsibilities
We are looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company's core values.
You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
Identify training needs by evaluating strengths and weaknesses
Translate requirements into trainings that will groom employees for the next step of their career path
Build annual training program and prepare teaching plans
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Direct structured learning experiences and monitor their quality results
Acclimate new hires to the business and conduct orientation sessions
Deliver training courses
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour
Periodically evaluate ongoing programs to ensure that they reflect any changes
Stay abreast of the new trends and tools in employee development
DESIRED SKILLS :
KEY RESPONSIBILITY AREA :
Looking Forward for Immediate joiners.
Note : Subject Applying for the position Process Trainer -BPO-Chat Process-WFH
Send mail to deepthi.m startek.com.
RoleTechnical / Process Trainer,Industry TypeBPO / Call Centre,Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations,Employment TypeFull Time, PermanentRole CategoryTrainingEducationUG : Any Graduate in Any SpecializationKey SkillsTraining NeedsProcess TrainingCoachingTraining certificationAidsChat ProcessLearningCommunication SkillsTraining ProgramsAction PlanMS Office SuiteDomestic BPOInternational BPOSkills highlighted with are preferred keyskills