Process Trainer- BPO-Chat Process-"Work From Home"
Aegis Customer Support Services Private Limited.
Delhi / NCR
17h ago
source : Naukri

Job description

Roles and Responsibilities

Job brief

We are looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company's core values.

You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

Responsibilities :

Identify training needs by evaluating strengths and weaknesses

Translate requirements into trainings that will groom employees for the next step of their career path

Build annual training program and prepare teaching plans

Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

Direct structured learning experiences and monitor their quality results

Acclimate new hires to the business and conduct orientation sessions

Deliver training courses

Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour

Periodically evaluate ongoing programs to ensure that they reflect any changes

Stay abreast of the new trends and tools in employee development


  • Excellent communication skills (oral and written)
  • Knowledge of MS office Suite
  • Analytical, probing, presentation & coaching skill
  • Counseling and mentoring skills
  • Excellent communication Skills In English & Hindi

  • Mentoring, training and coaching of batches / teams
  • Meeting training throughput for all the batches
  • Conducting huddles, refresher trainings and review coaching sessions and action plan
  • Looking Forward for Immediate joiners.

    Note : Subject Applying for the position Process Trainer -BPO-Chat Process-WFH

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    RoleTechnical / Process Trainer,Industry TypeBPO / Call Centre,Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations,Employment TypeFull Time, PermanentRole CategoryTrainingEducationUG : Any Graduate in Any SpecializationKey SkillsTraining NeedsProcess TrainingCoachingTraining certificationAidsChat ProcessLearningCommunication SkillsTraining ProgramsAction PlanMS Office SuiteDomestic BPOInternational BPOSkills highlighted with are preferred keyskills

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