Customer Success Manager
Eclaro Philippines
Quezon City, PH
11h ago

We are looking for a CustomerSuccess Manager who is driven, dedicated, and service oriented with an eye for detail and the ability to nurture client relationships.

In this role, you will own a client base, to onboard, train, handhold and be their go-to contact for any technical related questions.

You will be the face of the company for our clients once they come onboard.

Responsibilities :

  • Onboard, train and handhold clients as they are handed over to the Client success Team
  • Identify and develop a strong understanding of client's core objectives and challenges
  • Set up your clients on Client's platform, insure deliverable match client's requirements
  • Act as a strategic consultant when it comes to analytics, and grow clients' usage of the platform
  • Develop and maintain client relationships with allocated accounts, on an ongoing basis, such as regular check-ins, Executive Business Reviews, etc.
  • Support clients on a day to day basis on all technical matters, to help resolve system issues and answer client questions
  • Coordinate, monitor and deliver client deliverables, constantly be pulling reports for insights and provide guidance and direction accordingly
  • Be pro-active in presenting innovative and creative analyst relations plans and ideas for your Clients
  • Collaborate with relevant, internal departments to execute client objectives
  • Requirements :

  • Experience in a client facing role -SaaS environment is an advantage
  • Deep understanding of the AdOps and Online Marketing worlds of content
  • Proven ability to quickly grasp complex technical concepts and make them easily understandable
  • Great interpersonal skills and a true Team player
  • Extensive experience using Excel and SQL-Analytics skills
  • Strong technical and problem-solving skills
  • Excellent communication skills in English and Japanese-both written and verbal
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Project management skills
  • Experience working with Kibana- an advantage
  • Bachelor's degree with a technological background - an advantage
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