We are looking for a CustomerSuccess Manager who is driven, dedicated, and service oriented with an eye for detail and the ability to nurture client relationships.
In this role, you will own a client base, to onboard, train, handhold and be their go-to contact for any technical related questions.
You will be the face of the company for our clients once they come onboard.
Onboard, train and handhold clients as they are handed over to the Client success Team
Identify and develop a strong understanding of client's core objectives and challenges
Set up your clients on Client's platform, insure deliverable match client's requirements
Act as a strategic consultant when it comes to analytics, and grow clients' usage of the platform
Develop and maintain client relationships with allocated accounts, on an ongoing basis, such as regular check-ins, Executive Business Reviews, etc.
Support clients on a day to day basis on all technical matters, to help resolve system issues and answer client questions
Coordinate, monitor and deliver client deliverables, constantly be pulling reports for insights and provide guidance and direction accordingly
Be pro-active in presenting innovative and creative analyst relations plans and ideas for your Clients
Collaborate with relevant, internal departments to execute client objectives
Experience in a client facing role -SaaS environment is an advantage
Deep understanding of the AdOps and Online Marketing worlds of content
Proven ability to quickly grasp complex technical concepts and make them easily understandable
Great interpersonal skills and a true Team player
Extensive experience using Excel and SQL-Analytics skills
Strong technical and problem-solving skills
Excellent communication skills in English and Japanese-both written and verbal
Time management skills with the ability to effectively manage and prioritize own workload
Project management skills
Experience working with Kibana- an advantage
Bachelor's degree with a technological background - an advantage