Key accountabilities :
Technical Capability. Works within a team as an established security specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice.
Ensures effective planning and implementation of creative and innovative service changes.
Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
Service Level. Manages systems within SLA, proposing, defining improvements and implementing changes to meet service level requirements.
Monitors performance through statistical reporting and analysis.
Project Work. Leads technical implementation of medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks.
On larger projects works within a technical framework of the Project to meet customer requirements.
Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and / or management level, to understand the requirements of the customer’s business in order to deliver and enhance the service.
Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems and escalations.
Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.
Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group.
Stands in for the team manager as necessary.
Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service.
Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.
Key Performance Indicators :
Feedback from customers, Project Manager, Service Lines etc.
Proven track record working with product authority and external vendor support teams.
Proven track record of problem resolutions.
Successful solution designs implemented.
Evidence of sharing and re-use of knowledge.
Successful definition, implementation and conformance to processes.
Service level requirements met.
Response and resolution to escalated issues in a timely manner.
Problem ownership demonstrated.
Meets project deadlines and costs within own scope of responsibility.
Successful track record of leading small projects.
Successful track record of working with third parties.
Contribution to product forums and working parties.
Graduate of College Degree related to IT or Technology-based courses
5+ years of work experience in IT in Network and / or Network Security
Preferred Network and / or Network security is required (either CCNP-Security, JNCIA, NSE, PCSNA, PCNSE). Preferred industry Security Certifications (Sec+, CySA, SSCP)
Full understanding network principles (BGP, IPSec VPN, etc)
Best practices understanding of Network Security tools and principles (URL Filtering, Application Security, IT Security Risk Management)
The candidate will be managing Global Palo Alto Networks for Fujitsu and its customers. The role holder is self-sufficient when resolving routine problems or enquiries across customers.
The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users.
The role holder also delivers low to medium complexity work packages as part of customer implementation projects.
The role holder works under limited supervision, performing routine and non routine activities, working to SLA’s of the business to support Security Technologies.
The role holder will have a good knowledge of their working area, processes and required technical skills on Web and Email Security, AV / Malware, and Network Security Technologies.
Responsibilities for Security Engineer
Analyze security systems and seek improvements on a continuous basis
Report possible threats or software issues
Research weaknesses and find ways to counter them
Find cost-effective solutions to cybersecurity problems
Understand software, hardware and internet needs while adjusting them according to our business environment
Understand AD Environment, GPO and DNS.
Develop best practices and security standards for the organization
Test company software, firmware and firewalls
Assist fellow employees with cybersecurity, software, hardware or IT needs
Experienced in VPN Environment.
Experienced in WSUS.
Experienced in ITIL Process (Certification is a Plus).
Knowledgeable in FireEye.
Knowledgeable in ISO Certifications (ITSM, ISMS and QMS).
Knowledgeable in Data Loss Protection.
Knowledgeable in O365 Environment.
Role Purpose oThe role holder is self-sufficient and has recognized specialist skills in supporting multiple products for multiple customers in order to maintain the availability and security of the Network Infrastructure.
The role holder also delivers medium complexity work packages as part of customer implementation projects and has the ability to understand complex situations and activities, also being able to communicate basic technical information to non-technical people.