Cyber Threat Analyst - Global Threat Operations
Salcedo Village, Makati
6d ago

This position will cover second shift, 9PM to 6AM Manila Time, Monday - Friday.

The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS).

In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette.

Cyber Threat Analysts perform the following duties :

  • Use strong TCP / IP networking skills to perform network analysis and understand detected threats.
  • Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.
  • Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.
  • Tune devices for blocking and reporting based on customer business need.
  • Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.
  • Take responsibility for customer satisfaction and overall success of managed services.
  • Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.
  • Adhere to policies, procedures, and security best practices.
  • Resolve problems independently and understands the correct escalation procedures.
  • Skills & Knowledge Requirements :

    Must have basic proficient skills / knowledge in some of the following :

  • Information security best practices & network security architecture
  • Current events in Cyber Security and associated patching and remediation efforts
  • Unix / Linux operating systems
  • TCP / IP networking
  • Sourcefire / Snort based security products
  • IP Tables / Packet filter firewalls
  • Scanning technologies
  • Log collection and analysis tools
  • Desired experience :

  • Information security, web server administration, or networking
  • Excellent customer service skills
  • Excellent analytical thinking and problem solving skills
  • Strong oral and written communication skills
  • Self-managed and team oriented
  • Deadline and detail oriented
  • Highly motivated
  • Required :

  • English : Demonstrated Fluency
  • Japanese : business level
  • Preferred :

  • Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.
  • 2nd language is also desired : Spanish, Portuguese
  • Education :

    We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

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