Cyber Threat Analyst - Global Threat Operations

Trustwave

Salcedo Village, Makati

6d ago

This position will cover second shift, 9PM to 6AM Manila Time, Monday - Friday.

The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS).

In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette.

Cyber Threat Analysts perform the following duties :

Use strong TCP / IP networking skills to perform network analysis and understand detected threats.

Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.

Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.

Tune devices for blocking and reporting based on customer business need.

Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.

Take responsibility for customer satisfaction and overall success of managed services.

Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.

Adhere to policies, procedures, and security best practices.

Resolve problems independently and understands the correct escalation procedures.

Skills & Knowledge Requirements :

Must have basic proficient skills / knowledge in some of the following :

Information security best practices & network security architecture

Current events in Cyber Security and associated patching and remediation efforts

Unix / Linux operating systems

TCP / IP networking

Sourcefire / Snort based security products

IP Tables / Packet filter firewalls

Scanning technologies

Log collection and analysis tools

Desired experience :

Information security, web server administration, or networking

Excellent customer service skills

Excellent analytical thinking and problem solving skills

Strong oral and written communication skills

Self-managed and team oriented

Deadline and detail oriented

Highly motivated

Required :

English : Demonstrated Fluency

Japanese : business level

Preferred :

Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.

2nd language is also desired : Spanish, Portuguese

Education :

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.