Incident Coordinator
Accenture
Manila, Philippines
6d ago

Job Description

Responsible for responding to customer inquiries about password retrieval, account activation and email restoration via phone support.

Work with a Technical Team virtually (via chat) to ensure that the customer is able to provide the required information for their accounts to be recovered.

Provide walkthroughs to customers on how to create new accounts or reactivate their old accounts, based on the outcome of the call.

Follow approved client s workflows in responding to customer inquires.

Qualifications

Provide customer and technical support to customers through inbound phone, chat and email requests.

Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.

Learn new changes in the process quickly.

Communicate bug fixes and new product enhancements to customers.

Ensure excellent customer satisfaction.

Manage an individual ticket queue.

Ability to follow the direction of management and receive coaching and provide customer feedback.

Perform all other tasks as assigned with minimum errors.

With good communications skill.

Candidates that are 2nd year college undergraduate with one year call center experience are welcome to apply.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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