Loyalty Sales Representative
SHORE Solutions
Pasig City
3d ago

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A SNAPSHOT OF YOUR ROLE

Your day could see you :

  • Taking IB calls for customers to handle service issues regarding their mobility device and or account
  • Understanding customer business challenges.
  • Developing the solution and designing the architecture to solve the customer need.
  • Establishing business cases and helping customers choose our solution.
  • Provide excellent customer service
  • Take ownership until issue is resolved
  • Coordinating with order writers, engineer and customer to provision orders timely.
  • Handle all calls with courtesy and professionalism
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Selling products and services to customers
  • A BIT ABOUT YOU

  • At least a year of work experience in the call center industry
  • Sales & Customer Service background
  • Proficient in English
  • Excellent verbal and written communication skills
  • Active listening skills
  • Organizational skills
  • Sound judgement
  • Flexibility and adaptability
  • Resilience and the ability to work under pressure
  • Interest to interact with people
  • EVEN BETTER IF YOU HAVE

  • Sales experience in telecom campaigns
  • Knowledge of telecom services and benefits of data, voice, cloud, managed services IT, Security, mobility, and TV
  • Handled an array of customer service issues such as billing, contract renewals, repair, and account reviews
  • High customer satisfaction and efficiency rating.
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