You lead the way. We’ve got your back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.
As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.
And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtuallyWe back our colleagues with the support they need to thrive, professionally and personally.
That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
There’s a difference between just having a job and making an impact
The digital online space is a key and evolving trend in the travel industry. Our tech-savvy professionals in the American Express Travel Online Team use their in-depth knowledge of travel booking systems (GDS) and international fares to ensure our Card Members travel plans run as smoothly as possible.
They are brand ambassadors who work with attention to detail and a problem-solving approach to ensure travel changes and amendments are actioned accurately.
They take pride in their ability to trouble-shoot and resolve any errors or discrepancies on behalf of their Card Members in order to create a seamless customer experience.
Find your place in Travel on #TeamAmex.
Travel plans can change frequently. Here’s just some of what you could be doing each day from our call center or from home, as an extension of our call center :
This may include supporting mid office work queues (e.g. airline schedule changes) and / or customers over chat from time to time.
Contacting airlines , suppliers and customers via phone & email, to recommend and book, alternative travel options to meet their needs.
What you need to thrive
At times, this includes clearly explaining why we’re unable to service a customer’s request due to supplier or American Express policies and terms and conditions, empathizing and offering suitable alternatives where possible.
Additional Details :
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video