At Korn Ferry, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra.
We call it exceeding potential. To inspire and excite people, teams, even entire organizations. To bring companies' strategies to life.
To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger.
Together, we are more than.
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance.
We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life.
And we advise them on how to reward, develop, and motivate their people.
Our 7,500 colleagues serve clients in more than 50 countries. We offer five core solutions.
Assessment and Succession
Rewards and Benefits
Visit kornferry.com for more information.
Accountable for the service delivery and operational management of the sourcing and recruitment related activities of several clients / projects.
Ensure the team is delivering all outcomes as specified in the Client / Stakeholder contracts and is meeting all continuous improvement initiatives.
Lead and manage team to ensure high engagement, productivity and performance.
Drive continuous improvement in service offerings sourcing methodology, process & technology to ensure ongoing sustainability of TDC operating model
Monitor quality of recruitment output to ensure SLA’s are met across all projects
Ensure accurate and real-time usage of recruitment system to provide appropriate & accurate reporting to stakeholders
Maintain TDC resource allocation and flexibility of staff to ensure maximum utilization and productivity
Liaise with client / internal contact to develop understanding of key project criteria
Allocate team member responsibilities / KPIs and assignments within the project
Present all information to project team in launch meeting & facilitate brainstorming session to determine project plan & execution including sourcing strategy, screening templates, database set up and protocols for effective automated reporting etc
Check in with team members daily to ensure they thoroughly understand the project requirements, and monitor progress with their personal deliverable
Review daily reports sent through by staff, to ensure accuracy and project progress
Chair phone conferences with internal stakeholders and client to give updates on project progress and gather client feedback.
Track ongoing scope of projects to ensure SLA’s are adhered to and met.
Problem solve throughout the project facilitate solutions, brainstorming, and encourage can-do’ attitude in team at all times
Staff recruitment work with iRPO team to source, screen and interview potential staff for team
Provide coaching and development for team one-on-one, team training sessions to upskill
Provide and accept feedback.
Support and implement any corporate decisions regarding operations to maximize team effectiveness
Lead thorough induction and training of new staff, collaborating with regional People team
Weekly group catch up with TDC team to communicate initiatives, share project milestones, and facilitate knowledge sharing
Address any key performance issues, and support team leaders to take appropriate performance management measures
Design yearly promotion plan, and support team leaders in communicating and documenting clear and measurable promotion criteria with selected individuals based on merit
Coordinate office resources computers, phones, etc
Approve, track and manage team annual leave and sick leave, in accordance with Korn Ferry policy
Maintains understanding of global best practices in recruitment & talent management
Provides thought leadership in solution design & strategy to clients & direct reports
Alignment (where appropriate) with other global TDC’s initiatives, while extending local expertise
Review metrics, technology, and process to ensure efficiency, and drive forward productivity
People and Culture
Self manages own performance and accepts responsibility for own learning
Provides and accepts feedback
Behaviours in line with values & supports positive team environment
Looks for opportunities to help others and contribute to broader business goals
Attends, participates and collaborates in all relevant FS / KFI meetings, & initiatives
Skills & Experience
Must have substantial and extensive experience in recruitment either in in-house, client on-site, or in a recruitment organisation
Local Language fluent, excellent verbal and written communication skills. Business English fluency
Must have extensive people management experience leading large teams.
Must be able to be client facing and consistently conduct interactions with clients in a timely, professional and responsive manner always, set and manage expectations and be able to provide recommendations and advice to client on continuous improvement opportunities.
Must be able to manage clients in all aspects of the recruitment process. Able to support junior staff in managing client relationship.
Must be able to provide input from the brief to identify the channels and strategy to source candidates matching client requirements and to be responsible for the design and implementation of sourcing strategy for building talent pools of specific candidate profiles.
Must be able to coach junior staff on design of effective sourcing strategy.
Must write concise, informative and accurate candidate reports presentable to clients in agreed format, fully utilizing competency-based interview assessment.
Able to position candidates with client related to competency assessment. Able to provide feedback and guidance to junior staff on best practice for report writing.
Must be knowledgeable about and able to discuss all KF service lines and have a good understanding of KFI’s overall offerings and potential application to client.
Able to represent KFI group at initial level of contact in client discussion and scoping conversations and recognize leads for other divisions.
Must deliver services at high level of client satisfaction, enabling clients to be used as references to support extension of existing business or new business development.
Able to identify potential opportunities for new business or expansion of existing relationship and make referrals. Able to participate and present in sales setting case study of client solution.
Korn Ferry is an Equal Employment Opportunity / Affirmative Action Employer - Minority / Female / Disability / Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.