Operations Manager (Financial Services)
Infosys BPM Limited
Quezon City, Philippines
2d ago
source : ictjob.ph

Are you ready to make an impact? Join Infosys BPM as an Operations Manager (Financial Services) and jumpstart your career!

Key Responsibilities :

Manages a staff of TLS overseeing Problem Resolution, Life Events, Transaction Resolution and Online Services.

To maintain accountability for all Institutional clients ensuring that participant needs are addressed, client issues are handled effectively and trends are communicated proactively to client teams.

  • Manages a staff of TLs cross site; Provides guidance, training and motivation as necessary to develop staff; Evaluates and counsel personnel;
  • Sets performance standards, reviews performance, provides feedback, administers disciplinary action and recommends wage increases in accordance with all applicable HR policies and procedures.

  • Strategizes with Client Services and Recordkeeping Services to set goals and objectives for key client relationships; Partners to assess client needs and provide appropriate reporting on goals and metrics;
  • Routinely attends Recordkeeping Services and Client Services forums to educate on global Participant Services trends.

  • Develops and recommend changes to departmental policies and procedures to meet changing business needs; Works closely with other members of management to develop and implement staffing and operational plans;
  • Participates in the development of short and long range goals for the department.

  • Utilizes dashboard metrics to identify and initiate workflow changes to ensure a high level of efficiency in terms of quality and productivity;
  • Follows DMAIC methodology to lead projects to effect permanent change.

  • Provides technical support to PSAs, TLs and partnering business areas; Proactively supports all parties in analyzing and resolving participant issues and trending to identify client issues and develop solutions;
  • Acts as the liason for Client Services and pulls in Line Managers and Training as deemed appropriate when client issues surface.

  • Analyzes departmental metrics and uses available data to monitor problems and measure success of the team and the business;
  • Implements plans to close gaps and improve performance.

  • Responds quickly to industry and internal developments on a global level; Assesses what should be communicated to the department or incorporated into Plan information and does so in a timely, accurate and effective manner;
  • Determines the most appropriate method of communication, given the nature of the content.

    Represents Participant Services as needed through client tours; Participates in special projects and performs other duties as assigned.

    Key Requirements :

    Bachelor's degree graduate, any field.

    Minimum 5yrs of progressively responsible and related experience (including supervision of others)

    Series 6 and 63 licenses or ability to obtain within 60days.

    Strong knowledge of defined contribution plans necessary.

    Understanding of VISTA, Pinnacle and other Institutional systems preferred.

    Excellent oral and written communication skills.

    Strong leadership and personnel development skills.

  • Proven ability to identify opportunities and execute solutions; Proven ability to successfully develop strong working relationships with staff, internal clients and management.
  • Why Infosys :

    Quarterly performance bonus.

    Outstanding career development opportunities and fast track career progression.

    Enjoy a fair work-life balance.

    HMO and Life Insurance for employee and 2 dependents for free.

    24 Leaves annually.

    Inside the Central Business District area.

    Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

    In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.


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