Senior Benefits Analyst
PH-Central Visayas-Dumaguete
9d ago

Senior Benefits Analyst

TeleTech is seeking an experienced Senior Benefits Analyst to join our Enterprise Services team. Our Total Rewards team brings significant value and contribution to our company by developing health & welfare, wellness, and compensation programs that enable TeleTech to effectively attract, retain, and motivate the very best talent. What you’ll be doing :

TeleTech is looking for a dynamic Senior Benefits Analyst to join our Global Benefits International team, supporting the Philippines Benefits.

This position will report in to the Sr. Manager of Global Benefits. The Senior Benefits Analyst supports all aspects of the employee benefits & health and wellness for our 18+ sites in the Philippines.

The primary focus of this role is to be an employee and internal client advocate, providing benefits expertise, education and communications, administration, and vendor management.

What you’ll bring to us :

  • Providing subject matter expertise and acting as an employee advocate, partnering with internal stakeholders to improve processes, manage vendor and customer questions and escalations, and ticket resolution Participate in all aspects of benefits administration including implementation of plans, plan evaluation, vendor evaluation and management, reporting, presentations, communications, and compliance Responsible for the development and implementation of communications, improved vendor communication capabilities and maintenance of Benefits website.
  • Administer Philippines vendor invoicing tracking, reconciliation, auditing and payments Responsible for payroll review and benefit premium reconciliation, premium collection tracking and payment plan communications and administration Assist with annual open enrolment of benefits, including communications, presentations, training, implementation and Q&A

    What skills you’ll need :

  • Bachelors degree or equivalent experience 5+years of Benefits experience Excellent written and verbal communications Strong knowledge of all benefit plans Strong analytic and presentation skills Strong systems skills and advanced Excel and Power Point skills Ability to remain flexible in a changing demanding environment Experience with Oracle HRIS system preferred
  • Who We Are : TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

    Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

    Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-

    party agency or company that does not have a signed agreement with TeleTech.

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