1d ago
source : Jobs In Dubai

Education : Bachelors Degree

Experience : 1 - 5 Years

Skills : Preferred Qualifications

Background in training / teaching and / or adult learning

Knowledge of call center business

Call center experience

Experience using e-Learning software such as Captivate

Knowledge of Adobe Photoshop, Flash, HTML principles

Description : Instructional

Instructional Designer

Instructional Designers are responsible for translating internal and external customer needs into training and resources that will achieve maximum transfer of benefit at delivery, with measurable impact to quality and customer satisfaction.

They design and develop training programs / materials using instructional and distribution methods, such as e-Learning, instructor-

led or blended, that best suit the content and audience. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs.

They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.

Instructional Designers need to understand adult learning theory and curriculum design, and be able to apply instructional design process into specific projects.

They are accountable for completing deliverables / projects on time, therefore need to be comfortable in a fast-paced, multi-

tasked, high energy environment. Instructional Designers are expected to have a thorough working knowledge of TeleTechs policies and procedures related to Learning Design and Development Departments duties.

Key Performance Objectives

1. Achieve 100% completion of assigned projects / deliverables.

2. Learn key business objectives, timeframes, and requirements associated with each project and task.

3. Understand and improve the key success metrics associated with Learning Design and Development goals. These include : Revenue Generation through LDD Product and services 80% Customer Satisfaction of eLearning & ILT courses (measured through post event surveys) New Hire Performance

4. Deliver consistent high quality customer service.

5. Escalate department issues as appropriate.

Basic Qualifications

Strong understanding of Teletechs business, core values, and goals

Strong organizational ski lls and interpersonal skills in dealing with a diverse population

High customer service orientation

Strong attention to detail and desire to follow procedures

Knowledge of and practical application of Adult Learning Theory and instructional design principles

Excellent written and oral communication skills; strong technical writing skills

Ability to manage responsibilities and priorities in a fast-paced and time-critical environment

Strong Project Management skills

Excellent presentation / facilitation skills

Excellent computer skills in a Microsoft Office and ability to learn technology quickly

Demonstrated commitment to a teamwork environment

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