IT-Project Manager
Sitel
Pasig City, PH
1d ago

IT-Project Manager

Information Technology

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for Project Planning, Estimation, Risk Management, Project Control and Visibility includes (but is not limited to) the following :
  • Define and Document the Project Plan, including project timelines
  • Define and Document the Project Requirements
  • Maintain and Communicate the Project Risks and Contingency Plans
  • Maintain and Communicate the Project Schedule and Status
  • Tracking and ensuring project tasks are completed
  • Responsible for analysis and management of projects of high complexity and impact to the overall business of the company and determining and recommending best possible technical solutions for projects.
  • Analyze new projects so as to determine Infrastructure requirements. Comprehend requirements from other Sykes organizations, including Operations, Facilities, Global Networks, IS / IT and Security.
  • Document, Communicate and Resolve Project / Product Related Needs and Issues of each Entity
  • Organize and facilitate Project Reviews
  • Responsible for the cross-organizational communication of efforts with Operations, Facilities, Global Networks, IS / IT, Security;
  • and between Third-Party Vendors.

    QUALIFICATIONS

  • Strong project management experience
  • An in-depth knowledge of environmental support requirements for Information Technology
  • Knowledge of software development lifecycle
  • Knowledge of Telephony, Network, Systems and Security planning
  • Knowledge of data center operations and the call center industry
  • Excellent communication skills
  • Ability to speak effectively before senior leadership, and employees of the organization
  • IT related project management and analysis skills
  • Excellent communication skills
  • Fluent in Spanish and English, ability to communicate (written and verbal)
  • Ability to lead and supervise technical and operational project teams
  • IT-Project Manager

    Job Segment : Project Manager, Call Center Manager, Call Center Supervisor, Manager, Call Center, Technology, Customer Service, Management

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