This position will provide technical support to our end users with Cisco Voice and connectivity issues. This will include working on user set ups, large deployments, troubleshooting connection problems, working with telco vendors and providing customer service to our travel counselor population.
Required Skills / Qualifications :
Possess ability to deliver services to our GBT team using specific tools SNAP, Excel, Vendor tools, SNOW
Existing knowledge of Cisco products is a plus.
Extensive use of Excel and SharePoint, ability to track multiple issues and assist leaders with support and escalations Possess strong customer service skills in order to create and maintain strong relationships with our GBT and Vendor partners
Possess proven ability to build effective working relationships with GBT internal teams and external vendors / clients. Possess verbal / written communication and negotiation skills.
Possess ability to analyze large amounts of data to track trends. Current experience with Cisco products- Finesse, CIPC, Jabber and understanding of the the internal set up is a plus.
Knowledge of how a voice deployment works and how to track changes and problems to ensure all items are addressed to closure or documented resolution.
Ability to adjust to change and to document and communicate changes as they occur
Australia - New South Wales - Virtual Location