About the Role
Internally known as Operations Manager 2. Supervises day to day operations for an operational unit and / or staff supporting Commercial Banking businesses, products, and systems.
Under management guidance, supervises nonexempt staff to ensure effective delivery of services and adherence to all U.S.
and foreign regulatory compliance procedures. Implements processes to maximize efficiency of operations. Is a subject matter expert and has domain expertise in the business being managed.
He / She will be the first point of contact for all delivery / administrative tasks and escalations. The primary role will be to ensure that the team consistently meets / exceeds delivery expectations.
Duties also include implementing new Operating / Control policies, legal and regulatory requirement; Safeguards the Bank free from Operating risks and review the control check-point at each processing workflow;
Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.
Reviews data and reports trends to management.
The Operations Manager is also responsible in developing and coaching team members through effective Performance Management, Career and Succession Planning and build high performing teams, fluency and future ready skill-set.
Manage and Supervise team ensuring service delivery requirement of more than 1 function
Leverage on domain expertise to strategize daily team delivery, resolve process issues
Build domain expertise on more than 1 function
Liaise with various customers
Build strong stakeholder relationship
Lead efficiency targets and initiatives
Drive team performance and engagements
Reporting and Projects
Maintain and improve internal controls and mitigate risks
Report and escalates issues and potential risks
Market Skills and Certifications
Market Skills and Required Qualifications
Bachelor’s degree in Finance and Accounting, Banking
Minimum of 7 years people management experience in banking operations preferably in Commercial and / or CIB segment
Relevant experience in handing more than 2 products or process (investment banking, commercial lending operations, treasury, payments, trades, etc.)
Fluent in both verbal and written communication skills
Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
Able to work independently and provide support on flexible hours / working days
Demonstrated leadership and interpersonal skills
Strong Risk Management
Well organized, proactive, constructive and capable to motivate teamwork
Transition / Process migration experience in a shared service environment
Able to perform shift work and report on public holidays
MBA, CPA, CMA, CFA is an advantage
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.