What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. !
About the Role
This role will mainly provide HR support to SAP employees based in the Americas region.
Day to day task will include handling HR related questions via a ticketing system, email, chat and on the phone and by researching answers in our Knowledge Database.
You will ensure the Database is up-to-date by collaborating with other HR teams.
Key Responsibilities :
Effectively communicating and resolving employee questions or concerns submitted by employees and managers
Closely collaborating with HR Shared Services or other HR stakeholders to resolve issues that require second level support
Executing and enhancing higher complexity processes supported by the HR organization
Partnering with the other HR Service Center teams to promote organizational alignment
Work with other stakeholders, within or outside of HR, to support new services
Auditing and updating the Knowledge Base, and supporting knowledge transfer to the team
Providing support by addressing employees and managers to the portal if information are available
Supporting global and regional projects as well as process improvement initiatives
Inquiry Support
Solution Management
Support Portal page / content and HRdirect KB enhancements. Increase HRdirect Associates knowledge of HR processes and tools by providing real-time guidance and inquiry processing feedback.
Consulting & Operational Support
Consulting for projects, teams and countries related to the Portal and the Knowledge base
Consulting and project management for integration of new and existing content and applications (navigation structure, layout & design of pages, content placement, etc.)
Coordination with Content Area Managers and the Portal Team
Confidentiality
Follow guidelines and policies in managing confidential data.
Governance
Implementation of globally aligned navigation structures
Providing mandatory global templates for content areas
Providing HR-specific usability guidelines
Experience & Language Requirements
Spanish Language Proficiency equivalent to native
Excellent oral and written skills in both English and Spanish
Essential qualifications
Graduate of Bachelors Degree, Masters Degree is a plus
3-6 years of relevant professional experience in HR, Customer Service Industry or related fields
Excellent verbal, written and interpersonal communication skills
Self-starter and capable to taking initiatives and can work with minimal direction
Ability to handle changing priorities and use good judgment in stressful situations
Strong organizational and analytical skills
Strongly possesses a can do attitude
Committed and enthusiastic team player
Thrives in challenging and fast-paced environment
Candidate must be amenable to work on a night shift schedule
Preferred Qualifications
Process improvement and project management skills
Experienced in leading or participating in continuous improvement initiatives
With excellent understanding and focus on customer experience 
