HR Service Consultant - Spanish Speaker (night shift)
Ortigas Center,Pasig City, PH
1d ago

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. !

About the Role

This role will mainly provide HR support to SAP employees based in the Americas region.

Day to day task will include handling HR related questions via a ticketing system, email, chat and on the phone and by researching answers in our Knowledge Database.

You will ensure the Database is up-to-date by collaborating with other HR teams.

Key Responsibilities :

  • Effectively communicating and resolving employee questions or concerns submitted by employees and managers
  • Closely collaborating with HR Shared Services or other HR stakeholders to resolve issues that require second level support
  • Executing and enhancing higher complexity processes supported by the HR organization
  • Partnering with the other HR Service Center teams to promote organizational alignment
  • Work with other stakeholders, within or outside of HR, to support new services
  • Auditing and updating the Knowledge Base, and supporting knowledge transfer to the team
  • Providing support by addressing employees and managers to the portal if information are available
  • Supporting global and regional projects as well as process improvement initiatives
  • Inquiry Support

  • Solution Management
  • Support Portal page / content and HRdirect KB enhancements. Increase HRdirect Associates knowledge of HR processes and tools by providing real-time guidance and inquiry processing feedback.
  • Consulting & Operational Support

  • Consulting for projects, teams and countries related to the Portal and the Knowledge base
  • Consulting and project management for integration of new and existing content and applications (navigation structure, layout & design of pages, content placement, etc.)
  • Coordination with Content Area Managers and the Portal Team
  • Confidentiality

  • Follow guidelines and policies in managing confidential data.
  • Governance

  • Implementation of globally aligned navigation structures
  • Providing mandatory global templates for content areas
  • Providing HR-specific usability guidelines
  • Experience & Language Requirements

  • Spanish Language Proficiency equivalent to native
  • Excellent oral and written skills in both English and Spanish
  • Essential qualifications

  • Graduate of Bachelors Degree, Masters Degree is a plus
  • 3-6 years of relevant professional experience in HR, Customer Service Industry or related fields
  • Excellent verbal, written and interpersonal communication skills
  • Self-starter and capable to taking initiatives and can work with minimal direction
  • Ability to handle changing priorities and use good judgment in stressful situations
  • Strong organizational and analytical skills
  • Strongly possesses a can do attitude
  • Committed and enthusiastic team player
  • Thrives in challenging and fast-paced environment
  • Candidate must be amenable to work on a night shift schedule
  • Preferred Qualifications

  • Process improvement and project management skills
  • Experienced in leading or participating in continuous improvement initiatives
  • With excellent understanding and focus on customer experience
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