Proctor
Eclaro Philippines
Quezon City, PH
4d ago

General Skills Set :

  • Good computer skills
  • Good data entry or encoding skills
  • Good problem-solving and analytical skills
  • Good verbal and written communication skills
  • Good Customer Service Skills
  • Sample Specific Responsibilities for Various Roles in this Level :

  • Manage employee inquiries that come in via video calls
  • Take customer calls and provide accurate, satisfactory answers to their queries and concern
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies
  • Education :

  • High school Graduated
  • Work Experience :

  • 1 year Cust Service experience
  • Fluency in English equivalent to a B2 Belt level.
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