The Lexmark Sales Support Representative (SSR) will be responsible for supporting sales efforts of Lexmark’s field or face to face representatives.
This role will be a key contributor in enabling Territory Sales Managers (TSM’s), (SPM’s) and Distribution Account Managers (DAM’s) to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving.
The role is within Lexmark’s Channel organization which is tasked with supporting sales efforts into the small to medium business segment through business partners, IT resellers, copier dealers and distributors.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS :
Generating product reports
Creating bid and analyzing the market
Generating and analyzing consumption report
Reviewing and recommending products during catalogue reviews
Editing and creating flyers, presentations and other marketing materials of Territory Sales
Managers (TSMs) for their meetings, trainings and other face to face activities
Creating product descriptions that will be uploaded in the partner’s site / portal
Issuing licenses to MPS customers
Facilitating the resolution of technical support issues
Facilitating Lexmark program / promotion-related requests
Inventory tracking and analysis
Making product recommendations based on customer requirements
Creating report and doing analysis of the YOY revenue (Territory Planner)
Updating partners and TSMs of their performance in the monthly / quarterly programs
Understanding Lexmark order, pricing and supply chain processes so as to provide insight and information to resellers when needed · Establishing him / herself as a valued asset that Lexmark partners can contact to receive education on Lexmark products, programs, pricing and value proposition · Engaging appropriate teams and tools necessary to support partners and perform the job function · Regular reviews and communication with management and sales teams to understand areas of success and concern as Lexmark constantly seeks to improve the level of service offered to its partners · Managing and tracking of activities
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :
Education : College Graduate
Experience : 2 years BPO work-related experience