S / he is responsible for ensuring the continuous development of 24 7 Inc. employees through formulation of a corporate talent management strategy, given business needs, to ensure the continuous supply of internal talent, ready to assume target positions.
ii) Performance Management and Development System; Workforce Planning. S / he will partner with the Employee Services Manager and Operations in coming up with strategic change interventions that respond and address business needs.
S / he is also responsible for cultivating relationships among client, operations, and various functional units to establish and maintain a constant partnership resulting in agent satisfaction, diminished costs such as turn-over rates, leadership development, and culture building.
The Senior Organization Development Manager reports directly to the OTT Director.
assessment center, Profiles test, competency assessments, targeted interview), Performance Management systems and tools (eg.
360’ performance appraisals, forced distribution), Workforce Planning, overall human resources or related experience such as consulting