Senior Organization Development Manager (Rotating Shift)
24/7 CUSTOMER
Cyber Sigma, Philippines
4d ago

Job Description

  • The Senior Organization Development Manager is responsible for overseeing the ODTM team composed of Managers, Officers, and PMDS Specialists.
  • S / he is responsible for ensuring the continuous development of 24 7 Inc. employees through formulation of a corporate talent management strategy, given business needs, to ensure the continuous supply of internal talent, ready to assume target positions.

  • This person will oversee the over-all design, development and deployment of the following systems : (i) Talent Management and Development;
  • ii) Performance Management and Development System; Workforce Planning. S / he will partner with the Employee Services Manager and Operations in coming up with strategic change interventions that respond and address business needs.

    S / he is also responsible for cultivating relationships among client, operations, and various functional units to establish and maintain a constant partnership resulting in agent satisfaction, diminished costs such as turn-over rates, leadership development, and culture building.

    The Senior Organization Development Manager reports directly to the OTT Director.

    Skills Required

  • Ability to manage the ODTM team composed of Managers, Officers, and PMDS Specialists.
  • Ability to ensuring the continuous development of 24 7 Inc. employees through formulation of a corporate talent management strategy, given business needs, to ensure the continuous supply of internal talent, ready to assume target positions
  • Minimum Qualifications

  • Degree in Psychology, Human Resource Management, or other related fields is preferred.
  • Must be proficient with Microsoft programs (Outlook, Word, Excel, Powerpoint)
  • Excellent written and oral English communication skills
  • Minimum of 6 years’ experience in organization development (change management), Talent Management systems and tools (eg.
  • assessment center, Profiles test, competency assessments, targeted interview), Performance Management systems and tools (eg.

    360’ performance appraisals, forced distribution), Workforce Planning, overall human resources or related experience such as consulting

  • Working knowledge on HR Operations and Recruitment processes
  • 3-5 years call center / customer service operations preferred
  • Previous experience in a coaching, managing, mentoring role
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