TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations.
We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels.
As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.
TSI represents a new company name, but one with over 40 years of experience and success serving these markets.
Responsible for creating and managing Information Technology (IT) project plans to create new and change existing collection letters.
Develop and implement programming codes to extract data from collections system to fill requirements on collection letters, including appropriate data mapping and assigning appropriate letter platform and positioning.
Perform troubleshooting to identify and resolve letter production issues in a timely manner.
Serve as primary point of contact for TSI branches and subsidiaries and letter vendors for production letter IT projects and processes.
Create project plans to detail steps to implement new or revise existing collection letter initiatives, including development of a project schedule to ensure a timely delivery and determining appropriate resources.
Partner with TSI Attorneys to ensure that collection letters are in compliance with TSI policies and procedures, client guidelines, and all pertinent legislation.
Develop and implement new command procedures to run and process collection and / or production letter selections and to prompt UNIX transmissions to and from Letter Vendors.
Perform unit testing to ensure quality when collection letters are placed into production.
Make recommendations to management and senior staff regarding improving and streamlining current core systems processes.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Bachelor’s Degree in Information Systems / Technical Certification or equivalent in relevant work experience.
1 years of previous programming / work related experience required. 3 years of previous programming / work related experience preferred.
Experience working with collection software system preferred.
Experience working in the Collections / Call Center industry preferred.
Knowledge of C and C++ programming languages and UNIX environment a plus.
Strong system analysis, design, project management, and workload scheduling skills required.
Ability to analyze complex tasks, design sound and effective solutions, and to code and implement solutions as required.
Ability to maintain the highest level of confidentiality.
Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
Exhibit strong attention to detail.
Ability to understand and work within set guidelines.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Ability to lift and / or move 20 pounds with or without accommodation.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.