Network Engineer
Booth and Partners
Makati, 00, ph
7h ago

Job Description

  • Resolve customer incidents, problems and change requests to required service level targets
  • Apply technical knowledge to effectively analyse and resolve problems
  • Manage time in a manner to ensure all tasks are completed within specified time frames
  • Liaise with customers to perform incident analysis and problem resolution management, to required service targets,
  • defining and recommending solutions where no precedent solution is available.
  • Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and
  • other team members are relevant, clear, complete and logical
  • Accurately and consistently perform general administration and management of job logging functions.
  • Assess and evaluate risk and understand the implications of new technologies.
  • Perform scheduled maintenance and upgrades
  • Liaise with peers and customers to determine appropriate technology solutions
  • Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents
  • Manage time in a manner to ensure all tasks are completed within specified time framesOperate within ITIL service
  • management processes including incident, problem and change management
  • Uphold and adhere to the company's core values, guidelines, policies and procedures
  • Take on any additional duties as requested by your manager in line with Business Unit objectives
  • Represent the company's in a professional manner and provide excellent customer service to our internal and external
  • Requirements

  • Minimum 6 - 8 years’ experience in an IT environment
  • Proven experience in a senior network support role
  • Demonstrated experience in dealing with customers at all organisational levels
  • Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
  • Effective negotiation and problem resolution skills to achieve win / win situation
  • Demonstrated skills in developing high-level relationships with clients, vendors, and industry leaders.
  • Ability to apply technology to contribute to the overall goals of the organisation
  • Integrity in dealing with personnel, customer and supplier issues
  • Demonstrated work history of ethical business practice
  • Self-motivated and outcome orientated
  • Benefits

  • Above-Industry Compensation Package
  • Premium Healthcare Coverage and Life Insurance
  • Fun Monthly Employee Engagement Activities
  • Opportunities for Learning, Personality Development, and Career Advancement
  • Work From Home Opportunity until further notice
  • Requirements

    Minimum 6 - 8 years’ experience in an IT environment Proven experience in a senior network support role Demonstrated experience in dealing with customers at all organisational levels Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders Effective negotiation and problem resolution skills to achieve win / win situation Demonstrated skills in developing high-level relationships with clients, vendors, and industry leaders.

    Ability to apply technology to contribute to the overall goals of the organisation Integrity in dealing with personnel, customer and supplier issues Demonstrated work history of ethical business practice Self-motivated and outcome orientated

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