TaskUs and Client Technology Services (CTS) are currently seeking an energetic client and technology experienced Technology Solutions Engineer, with business process outsourcing (BPO), and comprehensive cloud-based technologies background.
As an IT Solution Engineer, you will be the first impression of Information Technology and primary point of contact supporting both internal and external customers creating new, and embedded base technical solutions that support our Client Services and Sales teams in proactive Request for Proposal (RFP), and Request for Information (RFI) engagements.
IT Solution Engineers will collaborate with the internal technology resources to validate, capture and create new solution design documents assisting client and internal technology-enablement readiness.
As an IT Solution Engineer, communication and documentation skills are required in being able to convey the solution for technical implementation handoff to IT Demand Management for execution and allowing knowledge transfer to lifecycle technical support teams.
At times, you will need to build internal solution documentation to help move the internal Engineering initiatives forward for project teams.
The successful applicant will possess the following skills :
Past experience with the call center industry and SaaS cloud-based software is strongly preferred to help transition into supporting Technology, Client Services and other business groups quickly upon hire.
Our IT Solution Engineer, duties and responsibilities will include :
Continuously seeking areas of improvement for technical innovation for our clients.
Job Specifications :
g. NOC, SOC, design and implementation of Security Strategy), Networking technologies (e.g. VoIP, routers, firewalls, switches, cloud-based telephony), Mobility (both end user devices and application development for internal users and customers), Enterprise Computing (e.
g. Windows, Linux, UNIX, servers, NAS, SAN), IT Management (e.g. worked with Director level position or demonstrated ability to persuade spending of funds on IT transformational improvements), ITIL, Lean Six Sigma experience, preferred
About Us :
TaskUs is the fastest growing tech-enabled business services company in the world, delivering customer support, AI operations and content security services that power the world’s most innovative companies.
Listed as one of Glassdoor s 100 Best Places to Work , USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively.
Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.