Associate III, Purchase Order
National Capital Region, Philippines
14d ago

Position Summary

The Purchase Order Specialist position is responsible for the acquisition, evaluation, approval and archiving of purchase orders that are required for Xerox customers who are Purchase Order required.

R ole and Responsibilities

Resolves customer complaints by investigating problems and developing solutions

G ai n a clear understanding of customers' businesses and requirements

Handle PO Updates via all billing platforms

Responds to incoming email and phone inquiries

M ake s outbound calls to acquire customer requirements

Handle management and inquiry elevations, via telephone and email, following through to resolution

Deals effectively with customer complaints and issues by taking ownership and elevating when necessary

Identifies problems, analyzes trends and implements corrective and preventive actions

Works with other support teams, COE partners, QA, Sales and Client managers

Develops and maintains partnerships with customers and client managers to expedite PO updates

Addresses complicated workloads regardless of the skill (validation Issues, validation Edits, Indexing, Acquisition, Unbilled, etc)

E ducational Requirements

Bachelor’s Degree (BS / BA) or equivalent

2 year College level acceptable Work Experience

At least 1 year Xerox Purchase Order processing experience

Consistent positive performance with Xerox Purchase Order metrics C ompetencies

Can work well under pressure

Ability to work large inventory Purchase Orders

Conversational in the English Language

Effective at managing multiple priorities with a keen a t tention to detail and urgency

Ability to think out of the box to determine alternative solutions to PO processing as needed P referred Skills


Knowledge in MS Office Applications

Problem Solving Skills

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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