What you'll do
Work closely with the development team to provide information and recommendations to create back-end tools to best facilitate responses to our customers and improve our risk and fraud management system and tools.
What you'll need to have :
Proven track record in leadership, preferably within the internet and digital space.
A plus if you have :
Experience in working for a payments based company, i.e. credit card processing, e-Wallet, digital goods, banking or other payments related businesses, or Experience dealing with high volume responses.
To excel in this role, you should be :
A driven leader : You have strong people management experience - you can coach, support and drive your team to consistently handle customer concerns with a sense of urgency, empathy, accuracy, and professionalism.
Highly communicative and adaptive : You can easily establish rapport with others; You are comfortable interacting with team members across the board and on a global scale
Passionate and opportunistic : You are ambitious, innovative, and continuously find ways to improve yourself as you influence and inspire team members to work towards excellent customer service.
Only shortlisted candidates will be contacted.