Fraud and Risk Team Lead
Manila, PH
3d ago

What you'll do

  • Lead, coach, train, motivate, and drive the performance of the fraud and risk team;
  • Set individual and team KPIs and service levels, ensure adherence, and manage team’s expectations and behaviors;
  • Ensure adequate coverage and work distribution by managing team schedule;
  • Identify and address gaps and opportunities in individual and team performance by developing and implementing new processes and guidelines;
  • Work closely with the development team to provide information and recommendations to create back-end tools to best facilitate responses to our customers and improve our risk and fraud management system and tools.

    What you'll need to have :

  • A Bachelor’s degree in business, finance, banking, commerce, communications, or any related discipline;
  • At least three (3) years experience in fraud prevention or risk management environment;
  • Strong analytical skills and attention to detail, can detect trends and unusual patterns;
  • Excellent communication skills in English, both written and verbal;
  • Proven track record in leadership, preferably within the internet and digital space.

    A plus if you have :

    Experience in working for a payments based company, i.e. credit card processing, e-Wallet, digital goods, banking or other payments related businesses, or Experience dealing with high volume responses.

    To excel in this role, you should be :

    A driven leader : You have strong people management experience - you can coach, support and drive your team to consistently handle customer concerns with a sense of urgency, empathy, accuracy, and professionalism.

  • Strategically solutions-oriented : You are a high-performer, extremely efficient in delivering positive customer experience and improving internal processes while being sensitive to business costs and reputation;
  • Highly communicative and adaptive : You can easily establish rapport with others; You are comfortable interacting with team members across the board and on a global scale

    Passionate and opportunistic : You are ambitious, innovative, and continuously find ways to improve yourself as you influence and inspire team members to work towards excellent customer service.

    Only shortlisted candidates will be contacted.

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