We're growing rapidly. Would you like to join us?
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
What we offer
A Career, not a job
Be part of something great
Opportunity to realise your full potential
Continuous personal and professional learning
Unleash your potential
About the role...
We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.
What you’ll be doing
Customer care - taking cases supporting customers software support issues
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support Ensure constant self-development using day to day work, web-based training, and any other available tools
What you'll need
Up to 1-year experience in technical support
PC experience comfortable working with Windows / Linux operating systems and Microsoft Office Suite
Interest in software development and technical support
Technical experience is an advantage
Previous customer service experience is desirable
University degree is an advantage
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer-oriented motivated to take charge of both customer engagement and problem
Native Japanese Speaking
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Hiring, transferring and promotion practices are performed without regard to the above listed items.