Japanese-Speaking Technical Support L1 - Virtual APAC Time Zone
Tek Experts
Virtual.
4d ago

We're growing rapidly. Would you like to join us?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • World-wide family
  • About the role...

    We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

    What you’ll be doing

  • Customer care - taking cases supporting customers software support issues
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support Ensure constant self-development using day to day work, web-based training, and any other available tools
  • What you'll need

  • Up to 1-year experience in technical support
  • PC experience comfortable working with Windows / Linux operating systems and Microsoft Office Suite
  • Interest in software development and technical support
  • Technical experience is an advantage
  • Previous customer service experience is desirable
  • University degree is an advantage
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer-oriented motivated to take charge of both customer engagement and problem
  • Native Japanese Speaking
  • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above listed items.

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